Submitting an Incident with a System Down

If you're system goes down and you are unable to log on to your ByDesign tenant, you have a few options for reporting the problem to SAP.

1. Call the SAP Hotline at 855-666-3256

2. Submit an Incident via the Business Center at (See attached)

 - Log on 

 - Select 'Help' in the top right corner of the screen

 - At the second bullet point, select the hyperlink on 'Open an Incident'

3. Contact Navigator via the Hotline at 801-256-6544  

4. Submit a Zendesk ticket requesting assistance


See the attached documentation for further assistance reporting ByDesign problems to SAP




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