Follow

Cannot Cancel A/R Down Payment Invoice

Error: There is no cancel option for A/R Down Payment Invoice

Solution: 

  1. There is no option to cancel A/R Down Payment Invoice.
  2. First you must cancel the payment that is associated with the A/R Down Payment Invoice. 
    1. You can open this by going to Sales A/R -> A/R Down Payment Invoice and open the document that you want to cancel. 
    2. Open the associated payment connected to the Invoice
  3. Once you cancel the payment this will reopen the A/R Down Payment Invoice. 
  4. You will still not have the option to cancel the Down Payment Invoice
  5. You will need to copy the A/R Down Payment Invoice to a Credit Memo.

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments