Access Guide for the SAP for Me Portal

Background 

SAP for Me is the central, personalized digital portal for SAP customers and partners. It serves as a single point of access to manage your entire SAP product portfolio, interactions, and relationship with the company, effectively replacing older legacy portals like the SAP ONE Support Launchpad.

You can think of it as a comprehensive dashboard that aggregates all the information, alerts, and metrics relevant to your specific SAP environment.

Here is a breakdown of what SAP for Me is primarily used for:

Key Features and Capabilities: 

• Portfolio and Cloud Consumption: You can view all your purchased SAP products (both cloud and on-premise), track your cloud usage metrics, and ensure you are staying within your licensed capacities.
• Support and Maintenance: This is the primary hub for technical support. Users can report incidents, track the status of support tickets, manage SAP Notes, and access self-service support tools.
• Systems and Provisioning: It provides a top-down view of your system landscape, showing system availability, maintenance schedules, and the status of newly provisioned cloud environments
• Finance and Commerce: Customers can manage the financial side of their SAP relationship, including viewing past orders, checking upcoming license renewals, and accessing invoices.
• Knowledge and Learning: Users can track their SAP training, certifications, and learning journeys directly from the portal.

Access to SAP for Me 

If you have access to SAP for Me, you should first determine what level of access you have. 

A good indication that you are an Admin is if you have access to the circled tile under the Users and Contacts dashboard. 

If you are an admin (Cloud, User, or Super Admin), I suggest evaluating the users with access to SAP for Me. 

Below is a list of useful articles for managing S-Users - 

• How to add or change S-user ID authorizations - SAP for Me 
• How does an administrator create or delete S-user IDs? - SAP for Me

• How to modify authorizations for a group of S-user IDs (mass update authorizations) - SAP for Me

  Note - If you are not the Super Admin and the Super Admin is no longer with the company, I suggest starting the process of reassigning the Super Admin - See the steps below.  

   

No Access to SAP for Me 

If users have indicated that no one has access to SAP for Me. You can create a support ticket with support@nbs-us.com. 

Note - I recommend attempting the "forgot password" function on the website if you are unsure of having had access. 

We will reach out to SAP CIC to get information on who your current Super Admin and Cloud Admins are. If we do not have this in our documentation already, we will need your SAP ERP ID in order to request this information from SAP. 

In the case where the admins listed are no longer with the organization, we can request SAP Support to add a new S-User/Super Admin. 

Once we make this request, SAP Support will send an email with the following questions - 

We also require the following details for the new nominated Super Admin:

First Name:

Last Name:

Phone Number:

S-user ID ( if available ):

Current role in the company:

Email Address (Must be linked to company domain):

Reason for request:

Partner Access for SAP for Me

The Service Partner User (SPU) function enables end customers to grant case management authorisations to partner S-user IDs, preventing end customers from having to create S-user IDs for partner users.

This allows a customer super admin to “invite” a partner to access all tickets using the partner's user. So, partners would not need an S user for each customer.

For partners, this means they no longer need an S-User for each customer they support; they simply use their own S-user ID from the partner company with case management authorizations on behalf of customers.

The following documentation explains the process to set up this function from both the partner and the customer:

2518736 - Service Partners: How to get authorizations for your S-user ID to create support cases on behalf of your customers - SAP for Me - 

PDF - https://drive.google.com/file/d/1tX7dS5DP2hA13893-a22iSM273vQGwM7/view?usp=drive_link

Video -  https://dam.sap.com/mac/app/p/video/asset/preview/J7NPdTk?ltr=e&rc=16