How to create a Zendesk account for Navigator Support

To submit tickets, see updates on tickets, and access locked articles you will need to create a Zendesk account. Its a very simple process that has been started for you already if you have ever submitted a ticket through support@nbs-us.com

1. First navigate to https://support.nbs-us.com/hc/en-us this is where you can access our Zendesk Guide Knowledge Base articles as well as submit and track tickets. On the top right you will see Submit a request and Sign In select Sign In

2. If you already have an account you can sign in here. If you do not have an account, you can use the options on the bottom left to create it. If you have previously sent in a ticket or been CC'd on one you have an account created and simply need to get a password setup. If you are entirely new, select Sign up.

3a. For those of you who already have communicated with support@nbs-us.com and who selected Get a Password, you will be met with the following prompt. Fill that out and you should receive an email to set your password.

3b. If you are entirely new and chose Signup you should see the following prompt, fill this out to create your account.

4. Once you have completed your sign up you can use https://support.nbs-us.com/hc/en-us to view our help articles or view your tickets.

To view your tickets, go to the top right and click on your username. You can view your tickets (My activities) or you can manage your account.

Under My Activity, you can see your requests and the requests you are CC'd on. Here you will be able to track your tickets and their current status.

If you have any further questions or need assistance in setting up your account email us at support@nbs-us.com once you have completed the sign up you can still send us an email to create a ticket, or you can use the Submit a request form on our helpdesk https://support.nbs-us.com/hc/en-us/requests/new 

You can track your ticket progress both via email and through the My Activities tab regardless of how the ticket was created.