Known Issues in SAP 2501

Bellow is a list of the known and confirmed issues present 2502
If you find scenarios that are new, please report them to support@nbs-us.com with as much detail as possible so that we can verify the scenario and look for solutions.

Link to Issues
Ship To Field Size
Address Changing

Ship To Field Size

This has been reported to SAP who is investigating the issue with their development team. They will inform us if there is a way to fix this without updating to a new version of SAP but it may have to be addressed with a hotfix.
Here is an example of what it looks like.


As an alternative to waiting, a user could adjust them via the UI Configuration Templates, but this is just a work around. If you need assistance adjusting this you can submit a ticket to work with one of our Business Consultants.
Bellow are the relevant help documents on the use of UI Configuration Templates
https://help.sap.com/docs/SAP_BUSINESS_ONE/dca54f0215834efdaa21b812a7428f34/791a58afa1b04b0888c619c9b4f78ae3.html

How to work with UI Configuration Templates

Address Change

Here are the SAP notes on the Address Changing.
 
https://me.sap.com/notes/3543950
3543950 - Ship to address is changed back to default if changing item or warehouse of the first row in purchase documents

Symptom

In purchase documents, if changing the item or warehouse of the first row, the manually updated Ship To address is changed back to the default one.

Reproducing the issue

Scenario 1:

1. In Administration → System Initialization → Document Settings → General tab, Use Warehouse Address is NOT selected.

2. Create a purchase document, like purchase order with 2 rows.

3. In Logistics tab, the default Ship To address is the company address. Manually edit Ship To address.

4. Change the warehouse of the first row to another warehouse or change the item of the first row to another one.

Expected behavior:
The Ship To address is still the one manually updated.
Actual behavior:
The Ship To address is changed back to company address.

Scenario 2:

1. In Administration → System Initialization → Document Settings → General tab, Use Warehouse Address is selected.

2. Create a purchase document, like purchase order with 2 rows.

3. In Logistics tab, the default Ship To address is the warehouse address of the first row. Manually edit Ship To address.

4. Change the item of the first row to another one, but the warehouse is not changed.

Expected behavior:
The Ship To address is still the one manually updated.
Actual behavior:
The Ship To address is changed back to the warehouse address of the first row.

Solution

SAP intends to provide a feature package or patch to solve the symptom that is described in this SAP Note. The section References below lists the related feature package or patch once they become available. Be aware that References can only be confirmed at feature package or patch release date. SAP delivers feature packages or patches only for selected releases at its own discretion, based on the business impact and the complexity of implementation.
 
 
 
 
https://me.sap.com/notes/3582776

3582776 - The ship to address is changed to the warehouse address when the first line in a sales marketing document is deleted.

Symptom

The Ship To address is changed to the warehouse address when the first line in a sales marketing document is deleted.

Reproducing the issue

Prerequisites:

• In the Business Partner Master Data, you have set a Ship To address.

• In the Warehouse Setup, you have defined an address.

Scenario:

1. Go to a sales marketing document, for instance, a Sales Order.

2. Enter a Business Partner.

3. On the Logistics tab, the system populates the Ship To address with the business partner's Ship To address.

4. Enter an item in the first line.

5. Enter an item in the second line.

6. On the Logistics tab, the business partner's Ship To address is still displayed.

7. Delete the first item line.

Expected behavior:
The business partner's Ship To address is kept in the Logistics tab.
 
Actual behavior:
The business partner's Ship To address is replaced with the warehouse address.
 

Solution

SAP intends to provide a feature package or patch to solve the symptom that is described in this SAP Note. The section References below lists the related feature package or patch once they become available. Be aware that References can only be confirmed at feature package or patch release date. SAP delivers feature packages or patches only for selected releases at its own discretion, based on the business impact and the complexity of implementation.
Workaround:
Users should refresh the ship-to address on Logistics tab whenever they delete the first row in the document.
To refresh, follow these steps:

1. Select the blank option.

2. Answer the message Update existing rows? with Yes.

3. Select the correct address.

4. Answer the message Update existing rows? with Yes again.

The following GIFs show the work around steps in practice.

In addition to this, you could potentially setup an alert that informs you when a document has a Warehouse Address in the Ship To field

Again if you need assistance you can reach out to us to work with one of our Business Consultants if you need assistance setting up such an alert.