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Problems printing, previewing, or exporting as PDF in Crystal Reports

Issue:  Problems printing, previewing, or exporting as PDF in Crystal Reports. Specific error messages you may encounter:

Database Login Failed:

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Crystal Reports Error, “Failed to open the connection”:

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Resolution

 

  1. Open the document having the issue
  2. Select ‘Layout Designer’ in the toolbar

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  1. Select ‘Manage Layout’ and the select ‘Edit’

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  1. Wait for Crystal Reports to Open.
  2. Select ‘Add-Ins’, then ‘SAP Business One’ and click ‘Save’.

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  1. Wait for this to complete.
  2. Close Crystal reports and try again.


Below is a video going through the steps above.

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